Customer Support
If you’ve been contacted by The Vulnerability Partnership, we are working on behalf of your service provider to offer extra support.
The help and support we can provide
We care and are all about getting to know you. We listen to understand your personal situation. The more we know the more it means we can tailor support specifically to your individual circumstances. Our aim is to help you stay on top of your living expenses.
We will also help work out the best way to manage any monies owed if you have fallen behind with your payments.
We can help identify both the right amounts to pay and the right payment method for you
We believe in everything we do and say and our staff have the skills and experience to find the right solution for everyone. Our aim where we can is to make a difference and we can often find ways of helping you that our client may not be able to offer you as their customer.
How We Work
Communicating and engaging with us is the first step. Everything we do is designed to help us work in partnership with you to find the best solution.
We want you to choose the right method of contacting us for you. We would love to speak to you over the phone, however, we understand that this is not always easy to start with. We want to build your trust in us, knowing we will find and provide the most appropriate help and support according to your preferences.
Knowing about you how your life is day to day and how this may impact your finances is important, this will enable us to work in partnership and agree on the right options for you.
What is unique with The Vulnerability Partnership is that you will be speaking to people who care, have life skills and experience. We are not like other companies you may have had to deal with in the past. Our team go through specific and robust training to ensure you are a priority and we listen without judgement or fear of sharing such personal information and situations.
We give you as much time as you need so that you feel safe to have that open and honest conversation with us.
The help and support we can provide
What we will do
- Offer you a solution that provides long term help
- Ensure any repayment plan for any monies owed is fair and is based on your ability to pay, works for you and is sustainable
- Identify other organisations that could help with any other outstanding monies you have
- Offer you the highest standard of patience and care
- Listen carefully, taking the time to best understand your own personal circumstances
- Making communication with us as easy as possible
- Ensure that you get access to all the help that is appropriate to you from our client
- Not take legal action or any other recovery actions for clients
- Ensure you understand everything we have discussed and agreed
What we won't do
- Pressure you into making repayments that you cannot afford
- Never ask you to pay for our service or help
- Be able to support with any other monies you may owe that are not specifically owed to our client
Need to speak to us
If you’ve been contacted by us and would like to speak to our team, you can reach us using the contact details provided in our communication with you.
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